Refund policy
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at [email protected].
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at [email protected].
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected].
Return and Refund Policy
Electric bikes. Because each bike is prepared and sold new, we do not accept returns on bikes that have been ridden, assembled, or used. If you need to cancel an order, contact us within 24 hours of placing it. Cancellations within 24 hours carry a 5% processing fee. After 24 hours, or once the bike has been ordered from the manufacturer, shipped, or scheduled for delivery, a 25% restocking fee applies, and you are responsible for any shipping or delivery charges already incurred. Bike orders require a signature at pickup or delivery. Please inspect your bike on receipt and tell us right away about any visible damage.
Batteries and chargers. Batteries are final sale and cannot be returned or exchanged, except when covered by the manufacturer's warranty.
Accessories, helmets, lights, bags and parts. You may return unused, uninstalled items in their original packaging within 30 days of delivery. Contact us first so we can give you return instructions. Once we inspect and approve the item, we'll refund the product price, less the original shipping cost. Please note that helmets and any item with signs of use or installation may be refused.
Damaged or defective items. If an item arrives damaged or doesn't work, contact us within 48 hours of delivery with photos. We'll work with you and the manufacturer on a repair, replacement, or refund. Warranty terms are set by each brand, and we're happy to help you with a claim.
Refunds. Refunds go to the original payment method only. Please allow 7 to 10 business days for your bank to post the credit. Gift cards are not returnable.
How to start a return. Email [email protected] or use our Contact page with your order number.